On June 17, Sani Krishna, a trusting user of bike taxi service Rapido, was left with nine broken ribs, a missing spleen, and severe internal injuries after her driver disregarded her plea to drive slowly. The accident occurred just 300 meters from her home as the rider attempted to overtake a tractor, causing Sani to be run over by its rear tyre. Despite her life-threatening condition, the driver abandoned her on the road and fled. The subsequent hospital costs totaled over Rs 21 lakh, with Rapido failing to provide any assistance or respond to Sani's repeated attempts for help. Instead, they attempted to shift her case onto a third-party microinsurance app and ignored her family's formal legal notice. Sani, now battling PTSD and a fear that may last a lifetime, is taking Rapido to the Consumer Court, calling their safety guarantee a 'dangerous marketing lie.' The incident is far from isolated as hundreds of users have shared similar experiences with corporate silence and redirections from the company.